Privacy Policy

1. Who We Are

This website is operated by Alu-Glaze & Door Engineers Ltd (company number 15131786), trading as Door Engineers, part of the AGDE Group.

Our registered office is Suite 5, Rossway Business Centre, Wharf Approach, Aldridge, Walsall, West Midlands, WS9 8BX, United Kingdom.

Paul David Grenfell is a director of the company. For the purposes of UK data protection law, Alu-Glaze & Door Engineers Ltd is the data controller responsible for your personal data collected through this website and related enquiry channels, unless we tell you otherwise in writing.

2. Scope Of This Policy

This policy applies to personal data we process when you:

• visit www.doorengineers.co.uk;
• submit an enquiry, quote request or contact form;
• email or call us about installation, repair, maintenance or emergency door services;
• communicate with us in connection with a quotation, contract or ongoing service relationship.

It does not apply to third-party websites linked from our site. Those sites have their own privacy policies.

3. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Identity and contact details name, job title, company name, email address, telephone number and postal address;
• Enquiry and project information service required, site location, project details, door type, urgency, access constraints and other information you choose to provide;
• Communications records of emails, calls, messages and meeting notes relating to your enquiry or contract;
• Technical data IP address, browser type, device information, pages viewed and approximate location derived from IP address;
• Cookie data as described in our Cookie Policy.

We do not intentionally collect special category personal data through this website. Please do not send us sensitive personal information unless we specifically request it and explain why it is needed.

4. How We Use Your Data & Our Lawful Bases

We use personal data only where permitted by UK GDPR. The main purposes and lawful bases are:

• Responding to enquiries and providing quotations steps taken at your request before entering a contract, and/or our legitimate interests in operating and growing our commercial door services business;
• Delivering contracted services performance of a contract with you or your organisation;
• Customer support and account management performance of contract and/or legitimate interests in maintaining service quality and client relationships;
• Emergency and reactive call-outs performance of contract and/or legitimate interests in responding to urgent operational or safety-critical requests;
• Website operation, security and improvement legitimate interests in keeping our website secure, functional and relevant;
• Legal, regulatory and insurance purposes compliance with legal obligations and legitimate interests in establishing, exercising or defending legal claims;
• Direct marketing to business contacts legitimate interests, or consent where required. You can opt out at any time.

Where we rely on legitimate interests, we balance those interests against your rights and will explain our reasoning on request.

5. Marketing Communications

We may contact existing or prospective business customers about relevant Door Engineers and AGDE Group services where permitted by law. You can ask us to stop marketing communications at any time by using the unsubscribe option in an email or by contacting us using the details below.

Opting out of marketing does not affect service-related communications about active enquiries, quotations or contracts.

6. Cookies & Similar Technologies

We use cookies and similar technologies on this website. For details of the cookies we use, why we use them and how to manage preferences, please see our Cookie Policy.

7. Who We Share Data With

We may share personal data with trusted third parties where necessary, including:

• website hosting and form processing providers (including Netlify);
• IT, email, CRM and business administration providers;
• professional advisers such as insurers, accountants and lawyers;
• subcontractors or specialist partners involved in delivering your project, where relevant;
• regulators, courts or law enforcement where required by law.

We require service providers to handle personal data securely and only for specified purposes. We do not sell your personal data.

8. International Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations, UK International Data Transfer Agreements, or equivalent contractual protections approved under UK data protection law.

You may request further information about safeguards by contacting us.

9. How Long We Keep Data

We retain personal data only for as long as necessary for the purposes described in this policy, including:

• Enquiries not converted to contracts typically up to 24 months, unless a longer period is needed to manage follow-up or disputes;
• Contract and project records for the duration of the relationship and thereafter as required for warranty, legal, tax, health and safety or insurance purposes;
• Website logs and security data for a limited period appropriate to security monitoring and troubleshooting.

Retention periods may vary depending on legal requirements and the nature of the data. We securely delete or anonymise data when it is no longer needed.

10. Your Rights

Under UK data protection law, you have rights including:

• the right to access a copy of your personal data;
• the right to rectification of inaccurate data;
• the right to erasure in certain circumstances;
• the right to restrict or object to processing in certain circumstances;
• the right to data portability where applicable;
• the right to withdraw consent at any time, where processing is based on consent;
• the right not to be subject to solely automated decision-making that produces legal or similarly significant effects.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding. We aim to respond within one month.

There is no fee for most requests, but we may charge a reasonable fee or refuse a request where permitted by law, for example if a request is manifestly unfounded or excessive.

11. Complaints

If you have concerns about how we handle personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk.

12. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no website or email transmission is completely secure, and you provide information at your own risk where applicable.

13. Changes To This Policy

We may update this privacy policy from time to time. The latest version will always be published on this page with an updated date. Material changes may also be communicated where appropriate.

14. Contact Us

For privacy questions, data subject requests or concerns about this policy, contact:

Alu-Glaze & Door Engineers Ltd (trading as Door Engineers)

Suite 5, Rossway Business Centre, Wharf Approach, Aldridge, Walsall, West Midlands, WS9 8BX, United Kingdom

Email: office@agde-group.co.uk

Telephone: 0330 057 5857